AusVie
Automating logistics operations with an end-to-end system that accelerated order processing, ensured invoicing transparency, and unlocked scalable growth.
Field
Logistics/ Freight Forwarding
Service
End-to-end system including Mobile App & Website for end-users and internal operations management software
AusVie is a growing SME in logistics, specialising in shipping goods from Australia to Vietnam. Serving SMEs, retailers, import-export firms, and individual clients, AusVie previously relied on manual processes with dispersed data across multiple systems. The main challenges were lengthy order-to-ship cycles, inefficiencies that led to escalating operational costs, limited capacity to scale order volumes, and a high risk of invoicing errors.
70%
increase in order volume
90%
faster order processing
<2%
invoicing errors
5-Star
user experience ratings
Client's requirements
AusVie faced operational challenges due to hand-operated internal workflows, fragmented data, and manual invoicing. This resulted in slow throughput, unsustainable operational costs, eroded visibility, and heightened financial risks.
The primary mandate of this project was to build an automated operational management system that optimises internal workflows and elevates the overall customer experience.
Outstanding Solutions
Having thoroughly analysed AusVie’s operational barriers, we proactively designed an End-to-end Logistics Management and Operations Solution. This solution comprises both the Internal Management System and the End-user Portal (Website and Mobile App), aimed at comprehensively resolving the client’s core business challenges.
Internal Management System
Internal Management System
The Internal Management System for AusVie is designed to unify and securely manage data from multiple sources (orders, vehicles). It serves as a central operations coordinator, managing schedules, assigning tasks, and monitoring real-time vehicle status, ensuring transparency and instant data accessibility.
Key features
01
Dashboard & Analytics
02
Automated Quote and Pricing calculation
03
Automated Invoicing & Reconciliation
04
Labelling & Scanning for accurate order tracking and warehouse optimisation
05
API integration with delivery partners
Impact
- 90% faster order processing (reduced from 8 - 10 hours to under 1 hour), optimising cash flow and accelerating operational cycles.
- Eliminated financial leakage by reducing invoicing errors due to hidden costs to under 2%.
- 50% labour cost savings per shipment.
End-user Portal (Website & Mobile App)
End-user Portal (Website & Mobile App)
We designed the Website and Mobile App to deliver a smart, safe, and time-saving logistics management experience. Customers can create and manage orders with just a few simple steps, while tracking door-to-door shipments in real time. The intuitive, user-friendly, and consistent interface allows for fast, proactive, and convenient operation.
Key features
01
Automated quotes and optimal shipping options based on cost, time, and type of goods
02
Online order creation & Order management
03
Online payment & E-invoicing
04
Real-time tracking
05
Live chat support
06
E-commerce functionality: Real-time pricing updates from suppliers via API integration, enabling customers to purchase proactively
Impact
- 70% increase in order volume within 12 months
- Reduced processing time for purchased orders by over 80% (from 10–14 hours to just 1–2 hours)
- Achieved 5 Star ratings on Google Business and the App Store for user experience
The AusVie project confirmed the immense potential for logistics SMEs when integrating a unified, data-driven system to materially improve operational performance. Through this critical learning experience, Xcelsior gained valuable, practical insights into how automated workflows and consolidated data can help businesses increase processing speed, reduce errors, and operate reliably without relying heavily on additional headcount. We also confirmed that sustainable scalability depends on embedding accuracy, speed, and transparency into the system’s core architecture from the outset.
These learnings clarified Xcelsior’s next areas of advancement, particularly the application of AI-driven forecasting and deeper analytics to support more proactive decision-making. We are ready to apply these proven insights, partnering with clients to strengthen operational foundations and scale efficiently, moving beyond chasing short-term growth.